REFUND POLICY

1. **No Refunds:** Due to the customized and personalized nature of bespoke items, we do not offer refunds once the order is confirmed and production has commenced.

2. **Order Confirmation:** Please review your order carefully before confirming, as changes or cancellations may not be possible once you have completed your personalized consultation and subsequent bespoke hair order.

3. **Quality Assurance:** We strive to deliver high-quality bespoke items. If there is a defect or error on our part, we will work with you to address the issue or provide a replacement.

4. **Communication:** For any concerns or issues, please contact our team at Cinderellas within [ 24 hours ]  post this time frame, you will lose the right to your request for a refund.

5. **Cancellation Policy:** If you wish to cancel your order before production starts, contact us immediately. A cancellation fee may apply.

By making a purchase, you acknowledge and accept these terms. Our goal is to ensure your satisfaction with our bespoke items.